Contact information
Contact Us
We'd love to hear from you. Whether you have a question about your order, need product guidance, or just want to share your ÉLUMÉ journey, we're here to help.
Customer Support
Email: hello@elume.co.za
We respond to all enquiries within 48 hours, Monday to Friday.
What to Include in Your Message
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number (if relevant)
- A clear description of your query
- Photos (if reporting a defect or damage)
Business Hours
Monday to Friday: 9:00 AM – 5:00 PM (SAST)
Saturday, Sunday & Public Holidays: Closed
Emails received outside business hours will be responded to on the next working day.
Wholesale, Press & Collaborations
For business enquiries, influencer partnerships, or media requests, please email hello@elume.co.za with "Partnership" in the subject line.
Location
ÉLUMÉ is proudly based in South Africa and ships nationwide via Aramex.
Light. Renew. Confidence