Shipping policy
Shipping Policy
We're committed to getting your ÉLUMÉ device into your hands safely, securely, and with care. Please read our shipping terms below.
Where We Ship
We currently ship to all major destinations within South Africa, including residential addresses, business addresses, and Aramex collection points nationwide.
Shipping Costs
We offer free Aramex delivery on all orders within South Africa. There are no hidden fees, surcharges, or minimum order requirements.
Processing Time
Orders are processed within 24 hours of payment confirmation, Monday to Friday (excluding South African public holidays). Orders placed over the weekend will be processed on the next working day.
Each ÉLUMÉ device is personally inspected and quality-checked before being securely packaged and dispatched.
Delivery Time
Estimated delivery time is 8–11 working days from payment confirmation. This window accounts for product preparation, dispatch, and Aramex courier delivery to your door.
While we make every effort to meet these timelines, delivery times are estimates and not guaranteed. Delays may occasionally occur due to courier capacity, public holidays, weather conditions, or other circumstances outside our control.
Order Tracking
Once your order is dispatched, you'll receive an email with your Aramex tracking number. You can track your parcel in real time via the Aramex website or app.
Delivery Address
It is the customer's responsibility to provide a complete and accurate delivery address at checkout. ÉLUMÉ is not responsible for delays, lost parcels, or additional costs resulting from incorrect or incomplete address information. If you need to update your delivery address after placing an order, please email hello@elume.co.za as soon as possible — we'll do our best to assist if the order has not yet been dispatched.
Failed Deliveries
Aramex will attempt delivery to the address provided. If no one is available to receive the parcel, the courier will leave a notification with collection instructions. Parcels not collected within Aramex's holding period may be returned to ÉLUMÉ at the customer's cost. Re-delivery fees may apply.
Damaged or Lost Parcels
In the rare event that your parcel arrives visibly damaged, please refuse delivery if possible and contact us immediately at hello@elume.co.za with photos. If a parcel is lost in transit, we will work directly with Aramex to investigate and resolve the issue. Lost-parcel claims must be reported within 14 days of the expected delivery date.
Risk of Loss
Title and risk of loss for all products pass to the customer upon delivery by the courier.
Public Holidays and Peak Periods
During South African public holidays, festive seasons, and major sales periods (such as Black Friday), delivery times may extend slightly. We recommend ordering early during these times.
Contact Us
For any questions about your delivery or shipping, please email hello@elume.co.za. We respond within 48 hours, Monday to Friday.
Light. Renew. Confidence.